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Ugandan fintech Service Cops expands partnership with Ethiopian bank 

Tsehay Shiferaw, Awash Bank CEO and Joseph Kiiza Ndiho, Service Cops’ executive chairman, exchange signed MoUs

Tsehay Shiferaw, Awash Bank CEO and Joseph Kiiza Ndiho, Service Cops’ executive chairman, exchange signed MoUs

Service Cops, one of Uganda’s leading financial technology and business processes outsourcing (BPO) firms has expanded its arrangement with Ethiopia’s Awash bank to roll out instant micro-loans.

This is an expansion of the digital-strategy support partnership that started in April last year with the launch of the School Suite solution.

According to the press release, over and above the e-school enterprise solution, Service Cops will initially offer loans to only Awash Bank customers before gradually extending them to non-bank customers in all ecosystems linked to the bank in the several industries platform” said Mathias Kamugasho, Service Cops managing director.

Awash bank is the largest privately run bank in Ethiopia with a chain of over 800 branches and serving more than 12 million people in the Ethiopian market. 

“We will also be supporting the bank to roll out several digital platforms in the insurance sector, retail outreach, relief and aid distribution in addition to strengthening the bank’s capacity to integrate and add several digital offerings to its customers,” he added.  

Commenting about the development, Joseph Kiiza Ndiho, the Service Cops’ executive chairman said that the extension of the partnership between the two entities is testimony to the Service Cops’ reliability and innovativeness. 

“Today’s customer wants great service and they want it fast. Technology has proved to be a great opportunity to innovate on all fronts, including customer experience and payments. We are glad Service Cops is taking a centre stage in creating homemade innovative fintech solutions that are not only improving the customer experience but are helping organisations become efficient and serve their customers better and perhaps even more importantly, we are excited to be participating in creating solutions that solve “every day” challenges for ordinary citizens whilst making our contribution to the fast-tracking of financial inclusion on the African continent,” remarked Ndiho.  

Service Cops is the first Ugandan-based fintech to set foot in the Ethiopian market and one of a few Ugandan fintech brands operating outside Uganda.  

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