The National Social Security Fund (NSSF) has unveiled a corporate centre at Workers House to enable employers access customized services on contributions related issues.
Addressing top employers at Workers House, NSSF managing director Richard Byarugaba said that the centre will improve overall customer experience by providing specialized services as well as fast, efficient and convenient services to the contributing institutions.
“We want to move focus from customer service to customer engagement by creating a proactive and exciting customer experience. The corporate centre is manned by a team of highly professional staff with the requisite skills to provide employers with an unmatched experience,” he said.
Byarugaba also explained that the centre does not replace, but rather supplements the fund’s online e-collections system by providing a one point of contact with NSSF staff.
“We are giving our members convenient service options. Those who do not come to our offices can access our services online and via mobile. But we also want to ensure that those who come to our service centres can experience unmatched customer service,” Byarugaba said.
Last year, the Fund launched the electronic collections portal that enables employers pay NSSF contributions straight to the Fund’s bank account along with payment schedules.