Africa’s largest airline group, Ethiopian Airlines, has won the Best Airlines in Africa 2017 award at the recent Skytrax World Airline awards in Paris.
Ethiopian Airlines topped Skytrax’s airline passenger satisfaction survey where customers tell their best carrier.
While receiving the award, Tewolde GebreMariam, the Ethiopian Airlines CEO, said he was pleased and they deserved it. “
This is a very strong testimony that in line with our Vision 2025, our heavy investment in customer service, human resource development, modern fleet, infrastructure and ICT has resulted in the desired customer delight which is expressed by the strong vote of confidence in the global survey,” he said.
GebreMariam added that the award has motivated them to continue to invest time and energy in customer services across the value chain.